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Conflict resolution and mediation skills help people in disputes find common ground while working toward a mutually beneficial solution together. The Other Chair is a podcast dedicated to helping you, the listener, learn how bringing human issues to the table can help resolve conflict in your personal and professional life. From professional mediators to human resource professionals and those who get the call from friends and family in need, there is something for everyone looking to bring understanding to conflict-driven conversations.
Episodes
Tuesday Aug 29, 2023
Tuesday Aug 29, 2023
Katherine Miller, director and trainer at the Center for Understanding in Conflict and an attorney practicing mediation and collaborative practice in Westchester County, NY, joins The Other Chair to discuss the realities of working with emotions in mediation, including emotions in the room and the emotional reactions of the mediator.
When feelings begin to rise in the mediator, it can indicate that dynamics in the room are shifting, prompting a moment to bring the group together and identify and address the issues. For those in conflict, unpacking these charged and sensitive moments can lead to a resolution; for mediators, they can be vital to signaling when to push forward and when to suggest an alternative path.
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