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Conflict resolution and mediation skills help people in disputes find common ground while working toward a mutually beneficial solution together. The Other Chair is a podcast dedicated to helping you, the listener, learn how bringing human issues to the table can help resolve conflict in your personal and professional life. From professional mediators to human resource professionals and those who get the call from friends and family in need, there is something for everyone looking to bring understanding to conflict-driven conversations.
Episodes
Friday Aug 22, 2025
Friday Aug 22, 2025
Welcome to The Other Chair. Today, we’re exploring a familiar challenge in professional life - workplace conflict. Whether it’s friction between coworkers, breakdowns in communication, or tension between managers and team members, conflict at work can take a toll on trust, collaboration, and productivity.
Our guest is Pat Lau, a longtime workplace mediator, conflict resolution trainer, and co-founder of Intel’s Collaborative Mediation Program. From 2010 to 2024, Pat helped develop and lead one of the few in-house workplace mediation programs inside a major global corporation. His work with Intel's teams, peer managers, and leaders helped address difficult conflicts in a way that encouraged understanding instead of blame.
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